This document is an electronic record in terms of Information Technology Act, 2000 & rules thereunder as on calllicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.pawsometails.com Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”). By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.


Welcome to the Pawsometails (“Website” or “pawsometails.com“) service provided by Pawsometails. This website/on call/whatsapp is owned and operated by Pawsometails. Registered office: Umang Mumbai, Maharashtra – 400 071. In using the Pawsometails.com service, of Pawsometails you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website/on call/whatsapp. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website/on call/whatsapp, please contact the given numbers

Payment Terms

  • You agree to pay the price on calllicable for the product or service on our website/on call/whatsapp (www.pawsometails.com) and the Pawsometails mobile on calllications for shopping at the time you submitted your order (Product Price).
  • All payments are non-refundable (except as expressly set forth in the Terms and Conditions).

Ownership of Rights

All rights, including copyright, in this website/on call/whatsapp are owned by or licensed to Pawsometails. Any use of this website/on call/whatsapp or its contents, including copying or storing it or them in whole or part, other than for your own personal, non- commercial use is prohibited without the permission of Pawsometails. You may not modify, distribute or re-post something on this website/on call/whatsapp for any purpose.

Accuracy of Content and Invitation to Offer

Pawsometails has taken every care in the preparation of the content of this website/on call/whatsapp, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are on callroximate only. We have made every effort to display as accurately as possible the colours of our products that on callear on the website/on call/whatsapp. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by on calllicable law, Pawsometails disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website/on call/whatsapp. Pawsometails shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website/on call/whatsapp.

All products/services and information displayed on Pawsometails.com (“Website/on call/whatsapp” or “Pawsometails.com”) constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Pawsometails.com reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not hon callen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Pawsometails.com and the balance would continue to be on offer to Pawsometails.com and Pawsometails.com reserves the right to accept or reject such balance order. No act or omission of Pawsometails.com prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

Eligibility to Use

Use of the Website/on call/whatsapp is available only to persons who can form legally binding contracts under on calllicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website/on call/whatsapp. If your age is below 18 years you are prohibited to use/purchase/contract from/with this website/on call/whatsapp. Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. Pawsometails.com reserves the right to terminate your membership and refuse to provide you with access to the website/on call/whatsapp if Pawsometails.com discovers that you are under the age of 18 years. The website/on call/whatsapp is not available to persons whose membership has been suspended or terminated by Pawsometails.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website/on call/whatsapp are directed solely at those who access this web from India. Pawsometails.com makes no representation that any products or services referred to in the materials on this web are on callropriate for use, or available outside India. Those who choose to access this website/on call/whatsapp from outside India are responsible for compliance with local laws if and to the extent local laws are on calllicable. Pawsometails.com will deliver the products only within in India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if Pawsometails.com receives a order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances Pawsometails.com retains the right to accept or reject the order.

Those who choose to access this website/on call/whatsapp from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are on calllicable. Pawsometails.com will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Pawsometails.com you agree to be bound by the Terms and Conditions.

Usage Restrictions

You shall not use the Website/on call/whatsapp for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorised access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Website/on call/whatsapp.
  • Breaching any on calllicable laws;
  • Interfering or disrupting networks or website/on call/whatsapp connected to the Website/on call/whatsapp.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Quantity restrictions

Pawsometails.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be on calllicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be on calllied. Pawsometails.com also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

Exactness not guaranteed

Pawsometails.com hereby disclaims any guarantees of exactness as to the finish and on callearance of the final Product as ordered by the user.

Pricing information

While Pawsometails.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Pawsometails.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Pawsometails.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Pawsometails.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Pawsometails.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Pawsometails.com accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Pawsometails.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.

In case of mispricing

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation

We strive to provide you with best value. However, sometimes a price online may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

Cancellation of fraudulent orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Pawsometails.com reserves the right to cancel pending and future orders without any liability. Pawsometails.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website/on call/whatsapp and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

Fraudulent / Declined transactions

Pawsometails.com and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website/on call/whatsapp fraudulently. Pawsometails.com and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website/on call/whatsapp and any other unlawful acts or acts or omissions in breach of these terms and conditions

Electronic Communications

When you visit the Website/on call/whatsapp or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website/on call/whatsapp. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Reviews, feedback, submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Pawsometails.com on or by this Website/on call/whatsapp or otherwise disclosed, submitted or offered in connection with your use of this Website/on call/whatsapp (collectively, the “Comments”) shall be and remain Pawsometails.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Pawsometails.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Pawsometails.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Pawsometails.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Pawsometails.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website/on call/whatsapp will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website/on call/whatsapp will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of ‘spam’.

Pawsometails.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website/on call/whatsapp. You grant Pawsometails.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Pawsometails.com and its affiliates for all claims resulting from any Comments you submit. Pawsometails.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


You agree to defend, indemnify and hold harmless Pawsometails.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Pawsometails.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any on calllicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or Pawsometails.com. You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post, that you no longer wish to be associated with this website/on call/whatsapp, provided that you discontinue any further use of this Website/on call/whatsapp.

Pawsometails.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website/on call/whatsapp. Such termination will be without any liability to Pawsometails.com. Upon any termination of the User Agreement by either you or Pawsometails.com, you must promptly destroy all materials downloaded or otherwise obtained from this Website/on call/whatsapp, as well as all copies of such materials, whether made under the User Agreement or otherwise. Pawsometails.com’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website/on call/whatsapp or affect any liability that may have arisen under the User Agreement.

mitation of liability and disclaimers

The Website/on call/whatsapp is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Website/on call/whatsapp.

The Website/on call/whatsapp provides content from other Internet website/on call/whatsapp or resources and while Pawsometails.com tries to ensure that material included on the Website/on call/whatsapp is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Pawsometails.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website/on call/whatsapp.

This disclaimer does not on callly to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under on calllicable law, Pawsometails.com or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website/on call/whatsapp, its services or this User Agreement.

Without prejudice to the generality of the section above, the total liability of Pawsometails.com to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the amount charged to you, against the value of the products ordered by you.

Pawsometails.com its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, currentness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website/on call/whatsapp or that the operation of the Website/on call/whatsapp will be error free and/or uninterrupted. Consequently, Pawsometails.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website/on call/whatsapp; and/or any interruption or errors in the operation of the Website/on call/whatsapp.

Website/on call/whatsapp security

You are prohibited from violating or attempting to violate the security of the Website/on call/whatsapp, including, without limitation,

  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website/on call/whatsapp, overloading, ‘flooding,’ ‘spamming’, ‘mail bombing’ or ‘crashing;’
  • Sending unsolicited email, including promotions and/or advertising of products or services; or Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. Pawsometails.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website/on call/whatsapp or any activity being conducted on this Website/on call/whatsapp. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website/on call/whatsapp other than the search engine and search agents available from Pawsometails.com on this Website/on call/whatsapp and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Internet Explorer).

Entire agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to on calllicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Pawsometails.com with respect to the Pawsometails.com website/on call/whatsapp/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Pawsometails.com with respect to the Pawsometails.com website/on call/whatsapp/services. Pawsometails.com’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your Information is one of our most important assets. We store and process your Information on computers located in India and abroad that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Website/on call/whatsapp.

Governing law and jurisdiction

This User Agreement shall be construed in accordance with the on calllicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be on callointed by Pawsometails. and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall on callly.

Modification of terms and conditions of service

Pawsometails.com may at any time modify the User Agreement without any prior notification to you. Subsequent to any modification of the User Agreement, we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on Pawsometails.com. You can access the latest version of the User Agreement at any given time on Pawsometails.com. You should regularly review the User Agreement on Pawsometails.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.